Return Refund & Cancellation Policy

Booking cancellation is generally not allowed after payment confirmation.

If a customer has a valid reason and informs us at least 15 days before the booked date, the booking may be shifted to another available date subject to approval and availability.

Payments are generally non-refundable once the booking is confirmed.

Refund requests, if any, are reviewed only where required by payment error, duplicate payment, operational cancellation by Royal Adventure, or applicable law.

Approved date changes depend on cabin or full boat availability, season schedule, guest count, price changes, and operational feasibility.

Additional charges may apply if the new date, package, guest count, or arrangement costs more than the original booking.

If an SSLCommerz payment fails or is cancelled, the booking may remain unpaid or pending until a valid payment is completed.

If a duplicate payment is verified, the extra amount may be adjusted with the booking or refunded through the applicable payment process after verification.

For weather, water condition, natural disaster, administrative restriction, technical issue, or safety reasons, Royal Adventure may adjust the trip plan, timing, route, or date.

Safety-related decisions made by the Royal Adventure team must be followed by all guests.